Resolved -
This incident has been resolved.
Oct 2, 13:22 UTC
Update -
We are continuing to monitor for any further issues.
Sep 18, 08:19 UTC
Monitoring -
We’ve been informed about the possible impact of the delivery of Mærsk packages during extreme conditions mainly in and around Austria, Poland, Czech Republic and Romania.
Please take into account that due to the current flood situation longer delivery times and impacted performance will be expected during this period.
Austria
Due to flooding in Lower Austria and other parts of Austria, restrictions may occur in parcel delivery.
East: Currently 11 delivery bases are unavailable. However, all other delivery bases will be delivered as usual today and will deliver the parcels, as far as possible.
Other: Necessary adjustments have been made to the delivery of the delivery bases.
Expected delay: 3-5 days
Poland
Due to flooding in Poland, we expect delays in the delivery of mail and parcels in the south of Poland.
Expected delay: 3-5 days
Czech Republic
Due to flooding in Czech Republic, some of the services may be limited, primarily in the region of northern Moravia - mainly in the areas of Krnov, Opava, Ostrava and Jeseníky.
Expected delay: 3-5 days
Romania
Due to flooding in Poland, we expect delays in the delivery of mail and parcels in the south of Poland.
Expected delay: 3-5 days
Mærsk and their partners will make every effort to ensure deliveries in the best conditions.
This situation for our network partners is in constant coordination and we will continuously inform you about the current status over the next few days.
DHL eCommerce:
We would like to inform you about the current situation in Central Europe.
Currently several countries are facing major challenges due to flooding caused by extreme rainfall.
DHL eCommerce continue to deliver, but with restrictions to the affected areas.
You can read more about the latest status in each country below:
Austria:
In the inbound gateway, in Austria, there have been repeated power outage due to flooding. Therefore delays are to be expected, primarily in the southern part of Austria.
In the eastern part of Austria, the situation is currently very critical, as the floodings are affecting a lot of delivery hubs.
In the center of Austria everything is being done to keep up the delivery possibilities.
In the western part of Austria no disruptions has been reported. The deliveries therefore takes place on a regular basis.
Our crisis team at the Austrian Post is in constant coordination and we will continuously be informed about the current status over the next few days.
Poland:
Due to heavy rainfall, a flood alert has been announced in the southern part of Poland.
Many cities are flooded or completely evacuated.
Therefore please expect delays in last mile delivery (zip codes are blocked for new orders).
The most serious situation is in Jelenia Góra, we lost domestic connections to this Depo due to impassable roads. Pick up and delivery service will not be provided.
Zipcodes which currently are blocked for deliveries and pick ups: pl-zablokowane-kody-pocztowe.pdf (dhl.com)
Additional information about the situation can be found via the link: Important information - DHL Parcel - Poland
Czech Republic:
Extensive floods hit Czech Republic in past few days, currently mostly impacted regions are North east, partially also South of Czech Republic and specific areas in North. Impact on operations and delays to be expected and will be updated.
The most affected postcode areas at this moment are 30XXX, 40XXX, 50XXX, 60XXX and 70XXX.
You can read more on: Omezení služeb PPL z důvodu povodní | PPL CZ
Slovakia:
Many regions of the Slovak Republic are currently affected by floodings, therefore delays are to be expected in the collection and delivery of shipments in the affected districts. Mainly in West part of Slovakia.
Please share this information internally if needed.
Sep 17, 09:17 UTC