Due to the ongoing holiday period and reduced staffing levels, the temporary manual support service for address updates and label reprints provided by our partner will be suspended until further notice.
What does this mean? Parcels that cannot be scanned upon arrival will be returned via the next available return flow for the relevant sub account, in accordance with the standard return process. As these shipments are not scanned into the network, they are not registered in the system and will therefore not be traceable.
This is a temporary measure to ensure operational stability during the holiday period. Normal service will resume once staffing levels return to normal.
Posted Jul 30, 2026 - 07:00 UTC
This incident affects: Carrier connections (Maersk E-Delivery).