Update - We are continuing to monitor for any further issues.
Apr 28, 2026 - 10:37 UTC
Monitoring - The ongoing conflict in the Middle East has led to increased uncertainty in the oil and energy markets. These extraordinary circumstances, which are beyond our control, are directly impacting cost levels in the transport industry, including rising fuel prices. As a result, it may become necessary to implement measures to manage increasing costs if the situation persists. The fuel surcharge may therefore be adjusted at short notice and in line with market developments. Under the current conditions, this may involve both higher surcharge rates and more frequent adjustments. These measures are temporary and will remain in place until market conditions stabilize. Any changes will be communicated on this page.
Mar 20, 2026 - 08:42 UTC
Resolved -
Please be informed that Maersk E-delivery are now able to create labels again.
The production issue affecting shipment creation and Smart Label generation has been resolved, and the service is now fully operational.
New label requests are being processed successfully without any impact.
Please note that labels that failed during the outage will not be automatically retried. To complete the affected shipments, users must manually re-trigger label generation by reprocessing the parcels or repeating the label creation process.
Jun 3, 13:16 UTC
Identified -
Please be advised we are currently experiencing an issue affecting Maersk E-delivery SmartLabel system, which is impacting operations with various carriers.
The technical team is actively working to resolve the situation and restore full service as quickly as possible.
Jun 3, 10:12 UTC
Resolved -
This incident has been resolved.
Jun 3, 10:11 UTC
Update -
We are pleased to inform you that the issue with Maersk's TrackYourParcel link has now been resolved.
You should now be able to access the tracking page without encountering the “Access denied” message. The technical team has identified and fixed the root cause to ensure normal functionality.
May 18, 12:58 UTC
Identified -
Maersk are currently experiencing issues with their tracking links.
They are actively investigating the matter, and we are working closely with them to resolve the issue as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding while this is being addressed.
May 18, 08:28 UTC
Resolved -
This incident has been resolved.
Jun 3, 10:11 UTC
Investigating -
We are writing to let you know about planned IT maintenance that will take place on Sunday 10 May 2026 between 02:00 and 04:00 BST.
During this time, Evri IT teams will be carrying out essential maintenance on a number of critical systems. As a result, there will be a temporary outage affecting the services outlined below.
Services impacted during the maintenance window:
Evri.com website (Returns and Outbound)
Clients and customers will not be able to submit outbound orders or book returns via the Evri.com website during the maintenance window. Any orders or returns attempted during this time will not be processed.
Client Self‑Serve Portal Label requests will not be available via the Client Self‑Serve Portal throughout the outage period.
APIs Requests submitted via the following APIs may return an error message during the maintenance window:
Routing API Global Eco API Print in Store API Enterprise Returns API
Evri Hosted Batch File Processing Evri Hosted Batch Files will not be processed during this time.
ParcelShop and Locker Diversions Customers will be unable to create new diversion requests during the maintenance window. Existing diversion requests will still be visible.
What you need to do:
During the outage window, please do not attempt to:
Book outbound or return shipments via the Evri.com website Send Evri Hosted Batch Files Submit requests to any of the APIs listed above
Customers will also be unable to create new diversion requests during this time.
Please note that Client Hosted file processing will not be affected.
All services are expected to resume as normal once the maintenance window has completed.
Apr 22, 11:38 UTC
Resolved -
This incident has been resolved.
Jun 3, 10:10 UTC
Identified -
The national demonstration on Tuesday 12 May may have an impact on Bpost operations. They are doing everything they can to limit any potential disruption to their services. However, delays caused by factors beyond their organisation and control cannot be fully ruled out. Furthermore, They are making every effort to ensure the collection of shipments on that day.
May 8, 10:11 UTC