Update - Due to a national strike across Belgium, services were disrupted. Every effort was made to minimize the impact. It is understood that shipments have been delayed and that the service did not meet the expected standards.
As of today, operations are fully restored. The teams at Bpost are working diligently to clear the backlog as quickly as possible, with most shipments expected to be delivered by today.
Parcel and mail collection have also returned to normal as of today.
Apr 02, 2025 - 08:41 UTC
Monitoring - A national strike is set to take place in Belgium on March 31st in response to various measures by the federal government.
Efforts are being made to minimize the impact on services, and it is considered important to keep customers informed.
Due to the strike, the delivery of letters and parcels may take longer than usual, with possible delays of up to three working days. Every effort will be made to ensure the collection of letters and parcels proceeds as planned, but it cannot be guaranteed that all collections will take place according to schedule.
Mar 26, 2025 - 14:45 UTC
Identified - It has come to attention that a recent issue at our partner Maersk has affected some deliveries with DHL Klein Pakket and DHL Parcel.
Issue Summary: Between March 17th and March 20th, a technical error in the system resulted in two packages being assigned the same tracking number. This caused some packages to be delivered to the wrong recipients.
Technical Data: During the launch of system updates and the integration of certain changes, it was observed that the new label generation model caused issues for two suppliers, while all others were successfully migrated.
Resolution: The issue has been identified, and contact has been established with the supplier to determine the best way to resolve it. The immediate problem was fixed on March 21st, and no further packages have been affected since that date.
Next Steps: For any questions or further assistance, affected parties are encouraged to contact their account manager, who will be happy to provide any additional information needed.
Results of this issue:
Some packages may have been delivered to the incorrect recipient. In such cases please reach out to info@parcel4you.com, with an invoice and a photo of the received label.
Certain parcels may not be traceable as usual.
Some parcels may potentially be returned in bulk.
Mar 26, 2025 - 14:33 UTC